Rabab Shalan

Proficient in troubleshooting, resolving network issues as well knowledge with Cisco software Applied strong technical aptitude; quick grasp of complex concepts Detail-oriented; focused on delivering high-quality work Adaptability to new environments; able to work independently or as part of a team Analysed and adapted workflows to meet evolving needs. Procured software, hardware, and infrastructure to support program demands. Achieved 3-month time and cost savings on projects. Collaborated with stakeholders to assess computing needs and system requirements. Managed projects using Agile methodology; addressed issues and recommended improvements. Established and implemented operational plans; provided regular updates to leadership. Addressed project issues, either resolving or escalating them as needed. Developed and communicated ICT standards and procedures.

Designed presentations summarizing research findings. Analyzed and interpreted research results, generated ideas, and contributed to reports and publications. Attended conferences to learn about new research and present findings. Networked internally to share information and collaborate. Participated in the planning of research projects with faculty supervisors and other research assistants. Maintained regular communication with faculty supervisor to ensure quality performance. Taught lectures and wrote seminars related to public administration as smart cities, public-private partnerships (PPPs), e-governance, digital transformation, and Public Policy Analysis

Troubleshoot problems and diagnosed system faults. Updated databases while complying with GDPR regulations. Organized files to support efficiency and traceability. Handled 15 inbound calls per day. Identified issues, analyzed information, and provided solutions to problems. Handled customer concerns and escalated major issues to the supervisor. Developed excellent working knowledge of industry trends and improvements in processes.

Developed MIS reports, and software tools for generating reports automatically. Installed and upgraded applications and defined network devices, printers and scanners. Troubleshoot issues and diagnosed system (software and hardware) faults. Multilingual communicator with experience resolving problems and building relationships Handled customer concerns and escalated major issues to the supervisor if needed. Handled 30 inbound calls per day, prioritized and managed help desk incidents. Updated databases and generated queries using SQL, Analyzed data to support decision-making by using Excel advanced and Power BI Developed excellent working knowledge of industry trends and improvements in processes. Achieved service time and quality targets. Maximized customer engagement and satisfaction by delivering excellent customer service. Backed up data on a daily, weekly, and monthly basis as risk management. Planned and executed new strategies to increase security. Collaborated with team members to achieve target results on time.

Offered extra assistance to students with individual classwork and group activities. Communicated product usage and statistics using charts, slide shows, case studies, and ratio systems. Assisted academic teachers to mark homework, grading exams, and give feedback to 360 students. Provided support to students in Database design and systems analysis courses. Marked homework with detailed feedback to drive student progress and offer help with areas of weakness. Prepared, maintained, and used computer labs and resources required to meet learning activities. Gave detailed and regular feedback to teachers on pupils' achievement, attendance, and test scores. Demonstrated use of varied course plans and techniques in support of faculty's teaching. Managed student records in compliance with admissions and registration office requirements