Waad Algorashy
Cyber Security at The George washington university
United States
Hi, I'm Waad Algorashy!
Teaching Assistant at George Washington University
MSc in Cybersecurity (Computer Science) with a broad background in IT support, cloud fundamentals, and system administration. Experienced in office administration, program coordination, and teaching/training, with strong skills in documentation, reporting, and stakeholder communication. Proficient with Trello, Excel/Power BI, AWS basics, and network security tools. Open to opportunities across Cybersecurity, IT, Administration, and Project/Business Coordination roles.
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Experience
George Washington University
Program manager assistant
January 2024 - May 2024
Assisted in planning, coordinating, and executing departmental programs and events.
Managed communication between stakeholders, including faculty and student council members.
Supported logistics, scheduling, and documentation to ensure smooth program operation.
Salama Insurance Company
Technical Support
March 2018 - May 2019
Troubleshooting and resolving hardware, software, and network issues.
Monitored and maintained IT systems and security.
Assisted users with technical support and training, documented issues, solutions, and system updates.
Managed and resolved tickets efficiently, installed, configured, and updated software and hardware.
Salama Insurance Company
IT Helpdesk Support
March 2018 - May 2019
Enhanced IT support efficiency at Salama Insurance Company by resolving technical issues and maintaining system operations.
Addressed hardware, software, and network problems, improving network infrastructure and communication systems.
Implemented a streamlined ticketing process and it reduced issue resolution time by 15%
Salama Insurance Company
IT Helpdesk Support, Department of Information Technology
March 2018 - May 2019
In this full-time role, I was responsible for a wide array of IT helpdesk duties, providing comprehensive user support, resolving issues, and maintaining systems efficiently. I acquired substantial experience in troubleshooting hardware, software, and network problems, specifically focusing on network routers and switches, software applications, and communication tools.
Certificates & Badges
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Projects
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Languages
Arabic
Native
English
Professional
Skills
AWS (Amazon Web Services)
Management
Microsoft Office
Help Desk
Oracle
Help Desk Management