Waad Algorashy
Cyber Security at The George washington university
United States
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IT Helpdesk Support at Salama Insurance Company
I am an ambitious May 2024 graduate with a Master's in Cybersecurity in Computer Science from The George Washington University, where I've mastered the integration of advanced security principles with practical projects, including AWS-based e-commerce security. Armed with a B.S. in Computing and Information Technology from King Abdul-Aziz University, my education has equipped me with fresh expertise in database management systems (AWS, SQL, Oracle), network security tools, and programming languages (C#, Visual Basic, Java). My professional experience includes enhancing IT helpdesk efficiency and leading as a Volunteer Coordinator, showcasing my capabilities in problem-solving and leadership. As I stand on the threshold of my career, I am keenly interested in exploring opportunities across technology, security, and business sectors. I am driven to leverage my academic background and practical experiences in a role that challenges and expands my knowledge while contributing to the organization's success.
Experience
Salama Insurance Company
IT Helpdesk Support
March 2018 - May 2019
Enhanced IT support efficiency at Salama Insurance Company by resolving technical issues and maintaining system operations.
Addressed hardware, software, and network problems, improving network infrastructure and communication systems.
Implemented a streamlined ticketing process and it reduced issue resolution time by 15%
Salama Insurance Company
IT Helpdesk Support, Department of Information Technology
March 2018 - May 2019
In this full-time role, I was responsible for a wide array of IT helpdesk duties, providing comprehensive user support, resolving issues, and maintaining systems efficiently. I acquired substantial experience in troubleshooting hardware, software, and network problems, specifically focusing on network routers and switches, software applications, and communication tools.
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
Arabic
Native
English
Professional
Skills
AWS (Amazon Web Services)
Management
Microsoft Office
Help Desk
Oracle
Help Desk Management