Mubarak Ibrahim

Oversaw a diverse portfolio encompassing web design and IT support responsibilities Delivered aesthetically pleasing websites with seamless cross-browser compatibility Offered rapid technical issue resolution, user training, and support Provided technical support for office personnel in-house and over phone support Accelerated outbound sales cycle by 330% by designing and implementing customer acquisition platform Improved customer support efficiency 12% by streamlining team support activities Designed and implemented scalable web infrastructure to support web sites

Led a team of developers to build a proprietary CRM system Managed online advertising account with a budget of £1000/week Curated a $2M business implementation project Collaborated with strategic manufacturing partners to develop an effective onboarding system

Delivered aesthetically pleasing websites with seamless cross-browser compatibility. Provided technical support for office personnel in-house and over phone support. Accelerated outbound sales cycle by 330% by designing and implementing customer acquisition platform for training and managing technical sales personnel. Improved customer support efficiency 12% by streamlining team support activities and standardizing responses to common questions and problems. Designed and implemented scalable web infrastructure to support web sites generating up to 5 hundred + page views per week.

Increased sales in manufacturing and business intelligence Implemented strategic promotion tactics Achieving a harmonious balance between technical proficiency and sales understanding Streamlined post-sales support to increase customer retention rate among enterprise clients

Lead a team of developers to build a proprietary CRM system for enterprise and its strategic partners, optimizing sales process and increasing sales revenue by 24%. Managed online advertising account with a budget of £1000/week. Curated a $2M business implementation project that saves ~ $3.5M on operational inefficiencies between sales and development departments annually. Collaborated with strategic manufacturing partners to develop an effective onboarding system, reducing the sales cycle by 3 months for global enterprise clients.

Increased sales in manufacturing and business intelligence. Implemented strategic promotion tactics that led to overall sales growth (~8% increase). Streamlined post-sales support to increase customer retention rate among enterprise clients by 10%.