Suvwe Oderohwo

Maintain up to date knowledge of procurement records across all suppliers
Handle customer calls and responded to queries about services, product malfunctions, promotions, and billing.
Work to address all customer concerns in a timely and effective manner.
Handle large volume of calls on a day-to-day basis with a sense of calm and good work ethic.
Develop successful tactics to sell products and services to customers.
Work to understand the needs of each customer.
Work to achieve high customer satisfaction rates by providing optimal customer service.
Help to increase customer return rates by always providing excellent customer service.
Work to ensure a positive and hassle-free customer experience.
Settle any customer disputes in a professional and pleasant manner.
Contributed to the company’s highest quarterly customer satisfaction rate of 92 percent. Consistently earned an “above average” or “excellent” on-call quality evaluation.
Train and assist entry-level customer service officers by helping them improve their listening skills, communication, and multitasking abilities

Opened new personal and non-personal accounts, and provided access to automated banking machines, telephone banking, and online banking services
Assisted in the delivery of solutions that are appropriate to meet new and existing customer needs, deliver fair client outcomes, and improve customer engagement
Protected the company’s assets and reputation by performing rigorous due diligence on the customers and their businesses
Be comfortable handling a range of everyday banking inquiries to successfully support a customer in their banking needs.
Promoted the sale of deposit, investment, credit, and loan products and services.
Focused on customers’ current requirements, while anticipating their changing future needs and priorities. This may include supporting customers with access to online facilities and services to help them manage their accounts.
Always delivered open and honest communication in a simple and understandable way to build client and stakeholder relation
Took personal responsibility for driving the right customer outcomes in a fast paced and changing environment.

Accepted and processed cash, cheque, card, and mobile payments.
Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
Met customers and helped with selecting merchandise, finding accessories, and completing purchases.
Received and processed product returns.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Detailed report using Microsoft tools