Graziano Peregrino Cezario

Greet and provided information to prospective, new and, continuing students. Help students with the use of online registration and navigate through tools such as eServices, class schedules, and the college catalog. Facilitate and offered campus visits of individuals and groups.

Developed a consistent troubleshooting steps on customer's network equipment such as router, modem, printer and terminals screens decreasing troubleshooting average time in 10%. Collaborated orienting new comers and team with paths to resolve issues with fastest and reliable troubleshooting utilizing slack as via of communication decreasing average call time to reach a goal of 20 calls per day. Strong ability on guiding customer on troubleshooting steps that will be easier for them to understand and cooperate on those steps. Translating complex troubleshooting steps to a non-technical audience.