LIDADI BASSEY
Head of Operations at Access Bank PLC
Nigeria
Hi, I'm LIDADI BASSEY!
Head of Operations at Access Bank PLC
Socials
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Experience
Access Bank PLC
Head of Operations
April 2019 - Present
An ambitious Branch Service and operations Manager with a track record of driving excellent customer experience, innovation and change as well as driving effective teams for accelerated growth.
Specialties;
customer relationship management
branch administration
compliance and policy monitoring
product innovation and marketing
operations management
complaints resolution
customer insights, analytics and research
cross selling and upselling
risk management
fraud prevention
business Strategy
financial analysis
personnel management
developing high performance teams
reports presentation
ATM management and reconciliation
Experience in;
Retail banking, financial inclusion, customer experience, regulatory polices and compliance, brand management and loyalty.
Education
No education added
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Skills
No skills added
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