Amr Ismail
Manager of Helpdesk and Logistic Support Department at Damietta Port Authority
Global Logistics Management at Ningbo University
Egypt
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Manager of Helpdesk and Logistic Support Department at Damietta Port Authority
Over a 23 years of experience in Business Administration, excellent reputation for resolving problem and improving customer satisfaction with a comprehensive knowledge of the organizational success factors and managing commercial relations & logistics services and international experience in supply chain, procurement
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Experience
Damietta Port Authority
Manager of Helpdesk and Logistic Support Department
June 2022 - Present
Planning logistical operations and facilitating all services (shipping, unloading, storage, transportation...)
Supervising the processing of all customer requests and ensuring that the service is provided with the required efficiency and on time (OTIF)
Adhering to international logistical standards
Participating in operational plans according to the authority's strategy
Working to adhere to the principle of (Just in Time)
Managing supply chain process within the framework of CRM rules
Coordinating with all relevant authorities, especially customs
Membership of various procurement committees
Drafting and defining all incentives and financial rewards
Dealing with correspondence, complaints and inquiries
Implementing maintaining all administrative procedures
Attending meetings with senior management
Damietta Port Authority
Senior Manager
October 2003 - June 2022
Planning and implementing specific marketing strategies
Following up on customer feedback, media and social media
Negotiating and coordinating with all international entities
Providing analytical studies of all profits & losses
Maintaining good professional relations with all stakeholders
Defining key performance indicators for the development of operating rates
Participation in analytical studies on official reports
Evaluating the performance of employees
Providing all programs and training courses
Controlling company and project documentation
Damietta Port Authority
Service Desk Manager
October 2003 - July 2018
Managing and leading the technical support team
Coordinating with all relevant authorities
Provide technical and operational support for the ERP system
Selecting new employees and appointing them
Analyzing customer data through continuous follow-up on CRM
Education
Business Administration
Arab Academy for Science, Technology & Maritime Transport
Graduated in 2018
Sociology
Mansoura University
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Projects
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Languages
Arabic
English
Skills
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