Moaz Magdy

Responding to student inquiries in a timely, efficient manner (SLAs). Resolve student concerns by determining the cause of the problem and working with others to offer a solution. Collect feedback and recommend improvements and changes based on student interests and history. Work as a member of special or ongoing projects focusing on area/process improvement.

Leading a team of 25+ frontline specialists to drive performance and achieve strategic, financial, and operational goals. Supporting, motivating, evaluating, developing, and coaching the team to meet and exceed individual/team targets consistently. Providing timely operation performance reports. Conducting performance analyses to highlight valuable insights, identify trends, and consistently enhance overall performance and efficiency to meet client targets.

Working as a frontline travel telesales representative for a year. Working as a GDS ticketing and Elite customer service representative.

Working on various tasks in well planning and execution phases. Working on statistical analysis and data mining on multiple wells to present offset data and deduce possible root causes of present well problems.