Moaz Magdy
Senior Global Student Operations Support Specialist at Udacity
Petroleum Engineering at Faculty of Petroleum Engineering, Cairo University
Egypt
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Senior Global Student Operations Support Specialist at Udacity
A Senior Global Student Success/Support Specialist who is passionate about data and the latest tech. My experiences include Customer Success and Advanced Data Analysis. Moving forward, aspiring to utilize my diverse skillset in leadership roles or project and program management.
Experience
Senior Global Student Operations Support Specialist
January 2023 - Present
Responding to student inquiries in a timely, efficient manner (SLAs).
Resolve student concerns by determining the cause of the problem and working with others to offer a solution.
Collect feedback and recommend improvements and changes based on student interests and history.
Work as a member of special or ongoing projects focusing on area/process improvement.
Teleperformance
Operations Supervisor
February 2021 - January 2023
Leading a team of 25+ frontline specialists to drive performance and achieve strategic, financial, and operational goals.
Supporting, motivating, evaluating, developing, and coaching the team to meet and exceed individual/team targets consistently.
Providing timely operation performance reports.
Conducting performance analyses to highlight valuable insights, identify trends, and consistently enhance overall performance and efficiency to meet client targets.
Education
Engineering
Cairo University
Graduated in 2017
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Professional
Skills
SQL
Data Analysis and Display
Python
Microsoft Power BI
Microsoft Excel Expert