Miracle Chiedozie
Remote Sales Advisor at FirstBank Nigeria Limited
Business Administration at Nexford University
Nigeria
Hi, I'm Miracle Chiedozie!
Remote Sales Advisor at FirstBank Nigeria Limited
A vibrant, committed, and flexible young person with an educational background in health sciences. I am a highly self-motivated individual focused on learning and adding value to organizations through an excellent attitude to work, I am an efficient team player with good interpersonal and communication skills.
Socials
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Experience
First Bank of Nigeria Limited
Remote Sales Advisor
January 2022 - Present
Answer phone calls and provide customer services Log complaints and follow up with appropriate units for resolution. Approach customers, identify needs, and recommend products and services Meet, manage, and exceed sales targets. Conduct customer satisfaction surveys from time to time etc.
Workforce Outsourcing Group (First Bank of Nigeria Limited)
Legal Secretary
January 2020 - December 2022
Accept customers into the office and ask open-ended questions to better determine needs. Handle customer complaints with confidence using complex problem-solving skills to provide effective resolution. Escalated incidents to the next level to remain compliant with the company’s standards and procedures. Document and maintain a record of activities in the office. Follow up on the company’s external solicitors to provide updates on court processes involving the company. Provided weekly, monthly, and quarterly reports of issues arising in the office, etc.
Delta State School of Health Technology Ofuoma Delta State
Assistant Academic/Administrative Staff
January 2018 - December 2019
Developed easy and open rapport with the students to encourage engagement and academic progress. Performed various general administrative duties such as filling, recordkeeping, and taking phone messages and emails. Initiated and facilitated classroom discussions. Met with students during and after school hours to address concerns and offer feedback. Collected, marked, and graded assignments to give detailed feedback.
Eastern Nigeria Medical Centre Students Industrial Work Experience
Laboratory Assistant
April 2017 - October 2017
Onboarded new patients visiting the laboratory Obtained samples for testing following standard protocols. Tracked collected specimens by initiating, dating, and noting times of collection. Cleaned and sterilized tools and equipment to maximize the purity of specimens. Logged patient’s information and recorded results into the system etc.
Education
![Business Administration](/_next/image?url=https%3A%2F%2Fcdn.localized.world%2Forganizations%2F385%2Fbc7dc944-3d89-4435-bd5e-d6abc760b123.png&w=112&q=75)
Business Administration
Nexford University
![Business Administration](/_next/image?url=https%3A%2F%2Fcdn.localized.world%2Forganizations%2F385%2Fbc7dc944-3d89-4435-bd5e-d6abc760b123.png&w=112&q=75)
Business Administration
NEXFORD UNIVERSITY
Graduated in 2024
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Professional
French
Beginner
Igbo
Native
Skills
Honesty
Communication - Keeping a Customer informed of Progress and advising on Workarounds
Communication
Team Member
Customer Care
Sales & Marketing, Banking
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