Ene-une Ochedi
Computer Science at Federal University Lokoja
Nigeria
Hi, I'm Ene-une Ochedi!
IT Analyst, End User Support at Whyte Cleon Limited
A highly analytical and proactive IT End-User Support Analyst with over two years of experience in network troubleshooting and system administration. Proven ability to not only resolve complex technical issues through critical thinking and problem-solving but also to identify opportunities for process optimization and improved efficiency. With a strong passion for programming, I am eager to leverage my meticulous attention to detail and problem-solving skills to contribute to innovative solutions in software development or to fortify digital defenses in cybersecurity.
Experience
Whyte Cleon Limited
IT Analyst, End User Support
February 2023 - July 2025
Configured and installed software on over 400 computer systems annually, including Microsoft Windows OS and various applications on servers.
Resolved LAN issues involving portnox, network switch connections routing, reducing network downtime by 20% and improving connectivity for over 1000 users monthly.
Administered IT Help Desk and ticketing systems, maintaining a 98% compliance rate with SLAs and reducing ticket resolution time by 30%.
Devised an improved IT support procedure, increasing operational efficiency by 40% adopting remote and on-the-go resolution procedures.
Demonstrated good communication, interpersonal relationship management, and teamwork skills, leading to improvement in team collaboration and delivery of team project assignments.
He Reigns Ministries (He Reigns Schools)
Media Director
November 2021 - November 2022
Maintained computer systems and installed applications.
Designed a WordPress site which grants easy access to the ministry’s resources and information.
Improved the online presence through proper social media management which increased the ministry’s coverage and reach.
Coordinated audio and video production, coverage and live streaming.
Education
Certificates & Badges
No certificates or badges added
Projects
Content Management
Church Website
Languages
English
Professional
Skills
Wordpress
Video Editing
Coding Skills
Email Applications like Outlook, Gmail
Calendar Management
Programming / Writing Code
Audio Editing
Word Processing