Joseph Adakpor

Network support engineer with experience in information technology, outsourcing/offshoring contact center industry for voice and multimedia customer engagement platforms. I have worked with various clients in Africa across multiple sectors. I have experience in various aspects of customer experience for service delivery in BPO with proven leadership skills in people management, project delivery, analytics, call center deployment, customer relationship management (CRM), and business and process improvement. Over the past decade as an experienced network support engineer, I have nurtured and demonstrated a history of working in the information technology and services industry. In charge of providing server and network support to numerous clients. The support ranged from physical and virtual infrastructure, exchange, active directory, SCCM, DNS, DHCP, SCOM, Print Servers, Role installations, Patching, availability, and Performance troubleshooting, and feedback communication with clients.