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Joseph Adakpor

Joseph Adakpor

Business AdministrationNexford University

Gqeberha EC, South Africa


Hi, I'm Joseph Adakpor!

Network Support Engineer at Dimension Data

Network support engineer with experience in information technology, outsourcing/offshoring contact center industry for voice and multimedia customer engagement platforms. I have worked with various clients in Africa across multiple sectors. I have experience in various aspects of customer experience for service delivery in BPO with proven leadership skills in people management, project delivery, analytics, call center deployment, customer relationship management (CRM), and business and process improvement. Over the past decade as an experienced network support engineer, I have nurtured and demonstrated a history of working in the information technology and services industry. In charge of providing server and network support to numerous clients. The support ranged from physical and virtual infrastructure, exchange, active directory, SCCM, DNS, DHCP, SCOM, Print Servers, Role installations, Patching, availability, and Performance troubleshooting, and feedback communication with clients.


Business Administration

Business Administration

Bachelor's·Graduating in 2027·Nexford University

Certificate·Graduated in 2020·Microsoft Certified Solutions

Computer and Communications Engineering

Certificate·Graduated in 2010·Damelin College


Network Support Engineer at Dimension Data

February · 2018 - February · 2021

Taking ownership of Clients’ issues reported and handling conflict resolution. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to th...See more

Senior Associate – Operations at WNS Global SA

July · 2015 - February · 2018

Field Technician Interactions Obtain minimum Quality Assurance score in line with client SLA Answer customer calls within agreed client SLA ensuring excellent customer service Facilitate New Order Processing Facilitate information updates; Provide te...See more


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Project Management

Troubleshooting Technical Issues

Installation & Configuration of Computer & Peripherals

Customer Relationship Management


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