Hi, I'm Joseph Adakpor!
Network Support Engineer at Dimension Data
Network support engineer with experience in information technology, outsourcing/offshoring contact center industry for voice and multimedia customer engagement platforms. I have worked with various clients in Africa across multiple sectors. I have experience in various aspects of customer experience for service delivery in BPO with proven leadership skills in people management, project delivery, analytics, call center deployment, customer relationship management (CRM), and business and process improvement. Over the past decade as an experienced network support engineer, I have nurtured and demonstrated a history of working in the information technology and services industry. In charge of providing server and network support to numerous clients. The support ranged from physical and virtual infrastructure, exchange, active directory, SCCM, DNS, DHCP, SCOM, Print Servers, Role installations, Patching, availability, and Performance troubleshooting, and feedback communication with clients.
Education

Business Administration
Computer and Communications Engineering
Experience
Network Support Engineer at Dimension Data
Taking ownership of Clients’ issues reported and handling conflict resolution. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to th...See more
Senior Associate – Operations at WNS Global SA
Field Technician Interactions Obtain minimum Quality Assurance score in line with client SLA Answer customer calls within agreed client SLA ensuring excellent customer service Facilitate New Order Processing Facilitate information updates; Provide te...See more
Projects
No projects added
Languages
English
Native
Skills
Networking
Project Management
Troubleshooting Technical Issues
Installation & Configuration of Computer & Peripherals
Customer Relationship Management
Interests
- Arts & Entertainment
- Business & Consulting
- Media & Communications
- Sustainability & Environment
- Food & Nutrition
- Healthcare
- Tech & Web3