James Skosana

Responsible for Digital Channels customer support in the Digital Banking Helpdesk. Responsible for taking inbound, outbound and email relating to digital and general banking customer requests. Rectify service failure, in identified products with the objective of resolving the failure, retaining the customer and minimizing the bank’s reputational risk. Managing and support the Digital Channels service environment by ensuring optimal system availability and trustworthiness of the self-service options available on Digital Banking Channels

Servicing and maintaining client self service channels. Cross selling access across digital self service platforms. Migrations and client orientation across digital self service offerings.

Query management and resolution for general banking clients. Service and maintaining customer portfolio request on savings and investment products and credit card accounts. Generating quality leads for segments, savings and investment, and personal lending.