Oluwatosin Ayodele
Relationship Manager at Heritage Bank Plc
Master of Business Administration (MBA) at Nexford University
Nigeria
Hi, I'm Oluwatosin Ayodele!
Relationship Manager at Heritage Bank Plc
An experienced finance and banking professional with background in retail banking majorly in relationship management roles across Nigeria, with deep understanding of general accounting and finance concept. Consistent achievements as a top producer- increasing revenues, portfolios and profits through expertise in business development, administration, financial analysis, financial review, financial reporting, relationship building, strategic planning and business development, combined with a qualification in economics. Possesses a strong ability to communicate effectively with technology, executive and business audiences. Competent at managing tasks responsibilities in a high-volume atmosphere; work well under pressure while effectively managing time to meet deadlines. Excellent customer service, communication, and interpersonal skills. Advanced computer knowledge. Proficient with all Microsoft programs and some logistics programs. Quick learner and highly adaptable; eager to further my education and experience in a professional environment and fulfilling career. B.Sc (Economics). Certificate in Agripreneurship. Certificate of National Service. Certificate in Health Safety and Environment 1, 2 &3. Certificate in Human Resource Management. Certificate in Project Management. Certificate in Customer Service and Relationship Management.
Socials
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Experience
Heritage Bank Plc
Relationship Manager
May 2019 - Present
• Received a performance commendation letter from the management of the bank within 7 months of service due to a performance achievement of band between 200% to 499%.
• Conducted analysis to address inactive accounts which lead to 30% increase in branch account reactivation.
• Increased sales by 17% over three months’ period.
• Successfully led key projects which resulted in 20% increased customer retention.
• Develop meaningful and tangible relationship with customers and management staff.
• Develop customer acquisition and retention strategies towards the achievement of the team's goal for the quarter.
• Work with multinational clients to improve accounts receivable turnovers and cash collection processes.
• Open new customer accounts, including checking, savings and lines of credit.
• Processed sales referrals and promoted bank services and products resulting in 10% branch sales increase.
• Load customer loan application into the CRMS loan processing program.
• Maintain customers’ relationship with the organisation.
• Facilitate credit facility for customers.
• Work closely with the Branch Manager, Regional Head and Regional Executive of the bank.
• Report to the Branch Manager and responsible to provide full administrative, operational and executive support services to the Branch Manager.
• Provide effective documentation system and maintain database for valuable business contacts.
• Produce documents, reports and presentations.
Federal Inland Revenue Service
Compliance Officer
March 2018 - December 2018
● Completed tax returns.
● Provided customer care service to taxpayers.
● Developed meaningful relationship with customers and management staff.
● Worked effectively independently and within a team environment.
● Resolved customer complaints.
● Assisted clients in filling out necessary documents, answer tax questions.
● Raised additional income tax assessment, education tax assessment, late returns penalty assessment, POL assessment, withholding on rent and audit fee assessment, minimum tax assessment, administrative assessment.
● Compliance monitor.
● Files and mails distribution and other assignments
Education
Nexford University
Graduating in 2022
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Skills
Customer Satisfaction
Human Resources Management
Microsoft
Management / Strategy
Taxation
Customer Retention