Data Science Course

Management Information Systems (MIS)

Gained hands-on experience in Excel, SQL, Python, Tableau, and Power BI for data analysis and visualisation.
Analyzed e-commerce customer behaviour and demographics to derive insights and improve user experience.
Cleaned, processed, and interpreted datasets to generate actionable business recommendations.

Provided real-time support to CEE and Gulf regions, ensuring high customer satisfaction.
Developed automated response scripts, improving efficiency and resolution time.

Led a team of 30+ agents and floor supports, conducting training and performance assessments.
Analyzed customer data to provide insights and solutions for operational challenges.

Entered 200+ names of partners, including exchanging programs and Memorandums of Understanding (MoUs).

The Stevens Initiative is an international effort to build global competence and career readiness skills for young people in the United States and the Middle East and North Africa by growing and enhancing the field of virtual exchange. It is a lasting tribute to Ambassador J. Christopher Stevens, a public servant who dedicated himself to building understanding between people from different countries. The Stevens Initiative is sponsored by the U.S. Department of State and administered by the Aspen Institute. It is also supported by the Bezos Family Foundation and the governments of Morocco and the United Arab Emirates.


Malak Diab

Hi, I'm Malak Diab!

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Malak Diab

Hi, I'm Malak Diab!

Socials

Experience

Correlation One

Data Analysis Intern

Concentrix

User Support Specialist

Concentrix

User Support Specialist

Extensya

CMC Team Leader

Extensya

CMC Team Leader

Mu’tah University

Data Entry Intern