Assaad Albarty
Business Administration at University of the People
Egypt
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Product Manager at Wajjad Tech
Product-focused leader with 12+ years in ICT, software development, FinTech, LegalTech, and SaaS. Proven at defining strategy, optimizing user experiences, and coordinating cross-functional teams to ideate, launch, and relaunch scalable digital platforms that drive efficiency, revenue growth, and customer satisfaction. Seeking a Product Manager role where I can leverage data-driven decision-making, MVP definition, and digital transformation expertise.
Experience
Wajjad Tech
Product Manager
December 2024 - August 2025
Led product management for three LegalTech SaaS platforms—defined vision, prioritized backlogs, and delivered market-ready solutions with cross-functional teams.
Led ideation workshops and MVP definition for stalled and existing products—mapped user journeys, prioritized features, and aligned stakeholders for rapid relaunch.
Directed outsourced development—delivered Omana’a revamp in 2 months (100% feature completion) and revitalized Muhassin to 90% readiness in 4 months.
Conducted manual smoke, regression, A/B, and end-to-end tests to validate functionality and workflows.
Spearheaded digital transformation and CRM integration—aligned Vtiger CRM with WhatsApp API and call center, trained teams, and drove iterative feedback.
Tracked funnel metrics (calls→ demos→ trials→ conversions) and user activation via Google Analytics, Apollo, LinkedIn/X analytics, and Monday.com dashboards.
Increased trial-to-paid conversion by 20% and qualified leads by 30% through data-driven product enhancements and go-to-market execution.
Cashi (Sudani FinTech Startup)
Operations Manager
April 2023 - September 2024
Led digital transformation of operations and customer care, reducing resolution times by 20% and increasing satisfaction by 10%
Implemented unified customer experience platform (Team Inbox, Help Desk, WhatsApp Chatbot), reducing wait times by 25%
Designed and automated sales operations processes, implemented stock management system, and created performance dashboards
Increased customer service capacity by 15% through strategic process improvements and workflow optimization
Cashi
Technical Operations Manager
December 2021 - April 2023
Acted as Product Owner, Scrum Master, and project manager using Jira for backlog management and sprint coordination
Led development and launch of three critical mobile applications: Sales CROMS app, Merchant CashiPos, and CashiMobile apps
Supported cross-functional teams (finance, sales, operations, tech) and managed financial reconciliations and audit processes
Coordinated with product teams to ensure feature alignment and successful product delivery
Grand Technology Co.
Operations Manager
May 2020 - December 2021
Improved organizational processes, increasing B2B service efficiency by 15% through digital transformation initiatives
Led Office 365 migration and implemented productivity monitoring using TimeDoctor, enabling successful remote work transition
Managed music content distribution product line, boosting revenue share from streaming services by 20%
Implemented performance management systems and maintained high client satisfaction standards
Grand Technology Co.
Service Delivery Manager
September 2018 - April 2020
Scaled outsourcing division from 5 to 17 team members, tripling B2B service revenue across multiple verticals
Developed SOPs and guidelines for new services including software development, accounting, HR, marketing, IT support, loss prevention, and quality assurance
Maintained top client satisfaction across 34 retail locations, receiving best feedback from major retail clients
Managed diverse product portfolio including security systems, business applications, and operational support tools
Education
Computer Science Engineering
Hodeida University
Graduated in 2008
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
Arabic
Native
English
Professional
Skills
English
Google Analytics, Using of
Google Analytics
Communication Skills
Manual Testing
Testing
Search Engine Optimization (SEO)
Software as a Service (SaaS)
SAAS Application
Software Product Management
Atlassian JIRA
Analytical Thinking
Business Communication
Customer Service
Agile Web Development
Developing Product Strategy
Operations
CRM
Project Management
Project Planning
Product Development and Design
Android Testing
Debugging
Software Development Management
Performance Tracking
Technical Support
Incident Management
FinTech
Business Analysis
Problem Solving
Customer Communication
Payments
Customer Service Operations
Content Delivery
Performance Evaluation
Performance Management
Risk Management
Technical Analysis
Technical Assessment
A/B Testing (Split Testing)
Retailing / E-Commerce
Agile Development Methodologies
Product Discovery and Promotion
Product Delivery
Customer Support/Care
Product Management
Customer Experience
Customer Support
User Experience Design
Design Thinking
Business Process Design
Scrum
Project Manager
Software Performance Management
Team Management
CRM Business Analyst
Business Model Development
Onboarding
Experience Design
Decision-Making
Operations Management
Project Planning and Management
Optimization Techniques
Strategic Thinking
Business Process Improvement
IT Service Management
Reports and Dashboards
CRM Product Manager
Web Application Development
Standard Operating Procedure
Agile Project Management
CMS Project Manager
Requirements Analysis
B2B
Agile Testing
Product Pricing Strategy
Payment Systems
Web Application Testing
POS Payments
User Journeys
Product Mapping
KPI Dashboards
Developing Dashboards
Delivery Management
Agile Methodologies
Lifecycle Management
PL/SQL Static SQL
Software Troubleshooting
Service Desk Management
Microsoft SharePoint
Service Level Requirements
Trello
Service Delivery
Facilitate Backlog Grooming
Facilitate Sprint Planning
Software Project Manager
Tracking
IT Operations Management Activities
Cross-Channel Customer Experience
IT Help Desk Agent
Help Desk Management
Software Quality Management
Call Center Management
Software Management
User-Centered Design
Service Delivery Management
IT Service Delivery Manager
Performance Reviews
Sprint
Mobile Payments
Facilitate Sprint Review
Facilitate Sprint Retrospective
Digital Payments
Payment Solutions
SAAS
JIRA
B2C
Analytical
Product Launch
Data Base