Basel Almughraby

Successfully managed and coordinated key projects, including eKYC implementation, migration initiatives, process enhancements, and OpenUi improvements.
Demonstrated a strong commitment to driving positive change and delivering measurable business impact.
Drove operational efficiency and implemented continuous improvement initiatives across multiple processes.
Automated critical workflows, reducing order cancellation times and ensuring seamless operations through proactive cross-team coordination.
Enhanced OpenUi process performance by designing and delivering targeted training programs, resulting in measurable productivity gains.
Conducted on-site retail visits to strengthen collaboration and boost activation performance.
Increased partner lead conversion, minimized order rejections, and optimized digital case handling, achieving significant growth in fiber activation rates.

Managed pending FTTH activation cases, ensuring timely resolution for non-activated accounts.
Conducted root cause analysis to identify and address activation delays.
Delivered customer support and issue resolution, addressing concerns and providing clear guidance throughout the activation process.
Collaborated with cross-functional teams to accelerate activation workflows and eliminate bottlenecks.
Maintained proactive communication with customers, providing regular updates on activation status to enhance satisfaction and trust.

Managed FTTH pending activation cases, identifying root causes of non-activation and ensuring timely resolution to maximize customer satisfaction.
Delivered effective customer communication, addressing concerns and providing accurate, timely solutions.
Maintained detailed and accurate records of customer interactions and resolutions using the company’s CRM system, ensuring data integrity and process transparency.

Proved successful working within tight deadlines and a fast-paced environment.
Gained strong leadership skills by managing projects from start to finish.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated strong organizational and time management skills while managing multiple projects.

Developed intelligence-sharing dashboards for effective data utilization.
Generated comprehensive reports and analyzed KPIs and business metrics.
Presented insights to stakeholders, enabling data-driven decision-making and improving operational efficiency.