Nazia Rasheed

Responsible for managing key clients ensuring exceptional service delivery.
Identifying new opportunities and providing improvement solutions.
Analyze and monitor data for internal and client reporting, highlighting key metrics.
Experienced in creating engaging presentations for internal and external customers.
Managing the full mobility lifecycle including, logistics and vendor coordination for household goods shipment, tax, destination services, immigration and international medical insurance.
Ensuring KPIs such as daily time management, daily productivity, customer satisfaction survey results and workplace adherence are met and exceeded.
Developing team members through coaching and mentorship to assist in operational case management through Zendesk.
Providing leadership and direction to ensure delivery of SLAs, data integrity and effective customer service.
Managing on-site and remote teams from diverse backgrounds.
Managing their talent, recognizing performance and appraising their output through internal career development systems.
Implement improvement strategies.
Conduct team audits ensuring accurate record maintenance for review by external auditors and leadership.
Assisted the Sales team with tenders and RFPs to ensure the highest possible conversion rate to new clients.

Responsible for managing key clients ensuring exceptional service delivery.
Identified new opportunities and provided improvement solutions.
Provided consultation, training and support to the client’s HR and global mobility teams and co-sourcing partners.
Ensured strict adherence to the client’s policies, organizational roadmap and vision.
Ensured effective mobility services resource management of international assignees, transferees and project teams.
Executed on the client’s established process from the initial hiring phase to successful onboarding.
Provided concise and insightful cost and performance reports to the leadership team, including quarterly and annually reviews.
Participated in pre/post file audits and transfer lists ensuring all records are accurately maintained for review by the external auditors and leadership.
Managed logistics coordinating with vendors for household goods shipments, tax, destination services, immigration,international medical insurance and accurate invoicing.
Ensured cost reduction while maintaining competitive benefits and relocation programs for employees, following industry standard guidelines.
Managed excellent relationships with tax advisors, immigration attorneys and relocation providers.
Developed new employee orientation programs, new hire training and salary survey research for exempt and non-exempt positions.
Significantly assisted the Sales team with tenders and RFPs to ensure the highest possible conversion rate to new clients.

Developed compensation packages for local rotators and international assignees.
Managed the negotiation process in accordance with the company’s compensation guidelines and labor law.
Participated in negotiations between international candidates and hiring managers.
Collaborated with the recruitment team, GMS Account Management and HR business partners via the Taleo system.
Provided end-to-end program counseling for international assignees and rotators, recorded in the company’s ‘AssignmentPro’ system.
Maintained employees ’records in SAP Payroll for new hires/rehires and transfers of international assignees and rotators.
Ensured service delivery excellence by minimizing tax, social security, and immigration risks.
Consulted with immigration vendors such as Fragomen, Ernst Young and local public relation officers during the visa and immigration process.

Managed the Training & Competency department across the MENA region.
Identified, structured, and customized training models based on participant requirements.
Assisted in implementing technical and non-technical modules globally.
Managed HRMS Learning & Competency modules in accordance with GPA and leave maintenance.
Managed accounts and invoices in the JD Edwards EnterpriseOne system.
Coordinated the entire visa process for the Training & Technology Center, collaborating with the PR department.