Nicole Otieno

Analyzed life insurance risks to support underwriting decisions, while preparing technical reports and resolving client queries within a 24-hour service standard.
Supported the development and User Acceptance Testing (UAT) of an underwriting portal, automating request tracking and reducing average underwriting turnaround time to about 3 hours.

Conducted Excel-based quantitative analysis to identify third-party transporter fuel losses, informing operational reforms that reduced losses by approximately 40%, strengthening data-driven decision-making.
Reconciled financial records and supported strategic reporting, accelerating monthly reporting by 3 days and enabling supplier payments 1 week earlier through cross-functional collaboration.

Conducted Excel-based quantitative analysis to identify third-party transporter fuel losses, informing operational reforms that reduced losses by approximately 40%, strengthening data-driven decision-making.
Reconciled financial records and supported strategic reporting, accelerating monthly reporting by 3 days and enabling supplier payments 1 week earlier through cross-functional collaboration.