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Marwa Abdo Mohammed Mahmoud Mohammed

Marwa Abdo Mohammed Mahmoud Mohammed

Call Centre Agent at IDP Education Ltd

International Academy for Advanced Research and Studies

Egypt

AboutEventsChannelsCommunities

Hi, I'm Marwa Abdo Mohammed Mahmoud Mohammed!

Call Centre Agent at IDP Education Ltd

Leaving a sign in higher education management and leadership, where I can support learners professionally and academically.

Socials

No social links added

    Experience

    IDP Education Ltd

    Call Centre Agent

    March 2026 - Present

    Make outbound calls to prospective customer leads to qualify opportunities for student placement counsellors
    Follow up with web enquiries & qualify as Hot/Warm web Leads
    Contact new and existing customers in alignment to IDP campaigns
    Monitor and respond to online chat answering questions regarding study, visa and related services.
    Nurture existing leads through ongoing outbound calling campaign

    British Council

    Exam Invigilator

    April 2025 - Present

    Ensure exam integrity by conducting secure, standardized test sessions
    Manage test-day operations and monitor exam rooms
    Support candidates with special requirements

    Freelancer

    English and Math Teacher

    September 2005 - Present

    Strengthen students' skills in English and mathematics
    Shape leadership and responsibility skills in students

    Amazon

    Customer Service Representative

    April 2021 - July 2023

    Handled complaints from 40–60 customers per day
    Provided information on order placement and shipments

    Hindawi Publishing Corporation

    Senior Quality Assurance Representative

    July 2013 - September 2019

    Ranked top in KPIs for formatting manuscripts
    Formatted 5–7 articles and journals per day

    New Generation Language School

    English Teacher Assistant and Manager Assistant

    September 2011 - May 2012

    Taught students English skills
    Generated managerial documents

    Education

    Sales and Marketing

    Professional

    International Academy for Advanced Research and Studies

    Graduated in 2016

    Education, English for General

    Education, English for General

    Bachelor

    Ain Shams University

    Graduated in 2011

    Language Education

    Language Education

    Bachelor

    Ain Shams University

    Graduated in 2011

    Education, English and Social Studies for Elementary Stage

    Bachelor

    Helwan University

    Graduated in 2007

    High School (Thanwaya Amaa)

    Certificate

    Elshimaa for Girls

    Graduated in 2003

    Certificates & Badges

    No certificates or badges added

    Projects

    No projects added

    Languages

    Arabic

    English

    French

    German

    Skills

    No skills added

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