Ali Mohamed

Manage user accounts, system access, and basic server/admin tasks as required.
Support major clients such as banks, schools, and enterprises with IT service needs.
Certified Lenovo technician responsible for diagnosing and replacing faulty hardware components.
Perform on-site technical assistance and maintenance for corporate users.
Applying basic computer networking and security protocols to support secure and efficient system operations.

Selected for highly competitive training program for hands-on experience in SAP business solutions and technologies.
Interacted with industry experts, received mentorship and coaching from experienced professionals.

Processed online policy activations, endorsements, cancellations, and related tasks.
Demonstrated strong attention to detail and organizational skills to ensure accurate and efficient processing of policies.

Handling customer requests, complaints and escalations in a timely and professional manner.
Implemented sales strategies to achieve sales targets and generate revenue for the company.