Geleta Bekele
Card Banking Officer / Payment Applications at Cooperative Bank of Oromia
Business Administration at Maryland International College
Ethiopia
Hi, I'm Geleta Bekele!
Card Banking Officer / Payment Applications at Cooperative Bank of Oromia
ESG and carbon accounting analyst with a background in regulated banking operations, payment systems, Salesforce CRM administration, data quality, and workflow automation. Completed the Carbon and ESG Analysis Online Programme through University of Cambridge Online in partnership with Localized and developed a sustainability action plan for Ethiopian Airlines covering GHG scope assessment, ESG governance, stakeholder mapping, and sustainability reporting. Interested in ESG data, carbon reporting, sustainable finance, climate risk analysis, and using data systems to improve sustainability accountability.
Experience
Cooperative Bank of Oromia
Card Banking Officer / Payment Applications
February 2022 - Present
• Support digital banking and card payment application operations in a regulated financial environment, with a focus on system
reliability, operational continuity, data accuracy, access control, and user support.
• Provide technical and operational support for payment-switch back-office systems, card applications, ATM, POS, and cash
recycler-related systems.
• Participated in payment switch implementation activities, including vendor coordination, configuration support, testing/UAT
follow-up, issue tracking, go-live support, and post-deployment monitoring.
• Supported mobile wallet integration enabling cardless withdrawals and deposits, and assisted Visa, Mastercard, and Visa Platform
Connect/CyberSource-related initiatives through documentation, coordination, testing support, and operational follow-up.
• Built experience in compliance-sensitive banking operations where documentation, auditability, issue escalation, and accurate
system records are important.
Freelance / Upwork - Salesforce, CRM & Data Automation Specialist
Frelancer
January 2022 - Present
Delivered CRM data cleanup, object mapping, reporting-support, Web-to-Lead, and Salesforce integration projects for international clients, improving
record accuracy and operational visibility.
Built an n8n workflow that extracts invoice data from PDF/image files using AI text extraction and maps structured invoice information into Salesforce
Invoice records.
Configured SuiteCRM from scratch for a client and built a Mautic-to-SuiteCRM sync using Mautic as the source of truth; also supported Salesforce Flows,
FormAssembly, Zapier, and AppExchange-related work.
Developed practical experience in data validation, exception handling, process documentation, and system-driven reporting - skills directly transferable
to ESG data collection and carbon reporting workflows.
Cendance Systems Inc
Salesforce Administrator Intern
January 2025 - April 2025
Supported Salesforce administration tasks including user access, roles, profiles, permission sets, reports, dashboards, Flows, validation rules, and CRM
data quality improvements.
Assisted with troubleshooting, user support, third-party integrations, process documentation, and configuration changes to improve reliability and
usability.
Education
Certificates & Badges
No certificates or badges added
Projects
ESG & Carbon Accounting Analyst
Sustainability Action Plan for Ethiopian Airlines | Academic Project, Carbon & ESG Analysis Online Programme
• Developed a proposed sustainability action plan for Ethiopian Airlines focused on reducing aviation-related emissions,
strengthening ESG governance, and improving sustainability accountability across operations and the value chain.
• Conducted stakeholder mapping and GHG scope assessment, identifying major Scope 1, Scope 2 and Scope 3 emission
sources across airline operations, facilities, suppliers, airports, regulators, and communities.
• Recommended actions including fleet modernization, fuel-efficiency improvements, renewable energy use, sustainable aviation
fuel partnerships, and supplier ESG engagement; aligned the plan with GHG Protocol, ISSB IFRS S1/S2, TPT framework, and
SDGs.
Languages
English
Professional
Amharic
Native
Skills
Data Analysis
Protocol Analyzer
Carbon Footprint