Nicole Ngina

Infrastructure Migration: Orchestrated the end-to-end migration of 5 enterprise servers to Azure with zero downtime, managing the full lifecycle from discovery to validation.

• Revenue Growth: Achieved 149% of Quarterly ACR targets ($113K+) for the UAE market through strategic upselling and data-driven customer segmentation via Partner Center.

• Technical Enablement: Delivered 11 partner-focused Azure sessions (183% of target), empowering regional partners to independently architect and sell Microsoft Cloud solutions.

• Operational Leadership: Managed cloud provisioning (subscriptions, quotas, and VM scaling) and led internal Azure training for engineers and interns to boost team competency.

• Operational Excellence: Reduced technical response times by implementing an actionable support framework, accelerating resolution for partner deployment blockers.

• Business Strategy: Conceptualized a Partner Rewards & Loyalty framework to incentivize Azure consumption and conducted discovery sessions to map partner needs to acquisition.

• Solution Architecture: Built production-ready workloads and Proof of Concepts (PoC) using Microsoft Fabric, AI Foundry, and Sentinel, aligning technical value with CSP/EA licensing that directly increased regional turnover and product acquisition across the Microsoft ecosystem.

• API & Security: Developed the API backend and a fraud prevention module for the "United for Financial Health" mobile app, ensuring secure and real-time data integration.

• Product Lifecycle: Utilized stakeholder feedback to optimize mobile features for diverse EMEA markets (Bulgaria, SA, Italy, Spain) and developed automated Data Quality (QA) dashboards.

• Social Innovation: Designed a Credit Scoring Model for displaced individuals during an internal hackathon, enabling financial access for those without traditional banking history.