Eslam Saad

Owned platform strategy and roadmap for core data and insights products within a large-scale social media listening and analytics platform.
Led a full UX revamp of core flows based on user behavior and user interviews, increasing engagement by 40% and reducing reliance on manual CX support.
Drove a 15% increase in customer activation through pricing positioning, competitive benchmarking, and product packaging restructuring to meet enterprise use cases.
Reduced data acquisition and processing costs by 60% by optimizing data pipelines and renegotiating long-term third-party platform integrations with data merchants and social media platforms.
Launched an LLM-powered AI assistant that converts plain-English questions into structured Boolean queries, improving data accessibility and surfacing unmet user needs.
Improved data integrity and platform trust, reducing user complaints by 35% through tighter validation, monitoring and cross-team ownership.
Established a structured testing and validation process with QA and Data Science teams for AI models, reducing iteration cycles and increasing AI delivery speed by 45%.

Led end-to-end delivery of a B2B SaaS product for property management and maintenance, from MVP through full market launch.
Designed and launched an AI-based cancellation risk scoring system, using historical and behavioral signals, reducing cancellations by 25%.
Improved overall retention by 15% through discovery-led improvements to core operational flows.

Owned Demand, Sales & BNPL vertical, translating business objectives into product outcomes.
Led discovery and delivery of internal tooling, including a Sales Management System that reduced manual reporting by 80% and increased sales productivity by 40%.
Drove +35% profit growth and +25% retention improvement through structured discovery including data analysis, user behavior analysis and market visits.
Launched BNPL Scorecards and leads onboarding workflows, increasing BNPL activation by 40%.

Contributed to a B2B2C engagement platform connecting NGOs, donors, and partners.
Improved onboarding and activation flows, contributing to a 60% increase in donations.
Supported discovery, prioritization, and delivery across cross-functional teams.