Handled bookings for local and international guests
Managed incoming calls and guest inquiries and bookings
Maintained cleanliness and organization of the front desk
Represented the hotel at various administrative events

Receiving inbound calls
Listening actively to callers, clarifying their needs, resolving problems
Meeting performance targets

Assisted in customer engagement initiatives, supporting the sales and marketing team
Gained practical experience in promoting services and addressing potential customer questions
Reporting and Performance tracking
Company transaction data entry

**A community page for members of this Pilot, to connect and engage! **This programme begins on 9th February, 2026.

This free, 8-week online program is designed for recent graduates based across the African continent who are eager to build green skills and pursue job opportunities in the growing field of ESG frameworks.

Through expert instruction from University of Cambridge faculty and industry connections via Localized, you'll learn cutting-edge carbon accounting practices, ESG ratings, risk assessments, and reporting standards essential for businesses adapting to new regulations.

Frontdesk Operator 

Document Applications like MS Word

Spreadsheet Applications like MS Excel

Isaac Rusanga

Hi, I'm Isaac Rusanga!

Socials

Experience

Education

Certificates & Badges

Projects

Languages

Skills

Isaac Rusanga

Hi, I'm Isaac Rusanga!

Socials

Experience

Maya Residences

Frontdesk Operator

Maya Residences

Receptionist

CCI RWANDA

Customer Service Representative

East Trails Co ltd

Sales coordinator

CCI Rwanda

call center agent

East Trails Co ltd

Assistant

Education

Banking & Finance

Mount Kigali University

Agricultural Business Management

Mount Kigali University

ALX Virtual Assistant Program

Groupe scolaire Apred Nedra

Certificates & Badges

Projects

Languages

Skills