Abedalaziz Alseid

Manage an average of 50+ inbound calls and emails daily, maintaining a consistent Quality Assurance score of 98%
Spearheaded a new ticket categorization system that reduced average handling time by 20% within three months
Act as a primary point of contact for escalated issues, utilizing conflict resolution skills to retain at-risk clients

Helped Chef prepare orders for countless customers
Processed customer orders, returns, and exchanges with high accuracy in a fast-paced environment

Provided personalized recommendations to customers, resulting in an increase in upsells
Maintained inventory accuracy and organized visual merchandising displays to company standards