Cheslyn Glade
Service Desk Agent at Bidvest Mobility
Business Information Technology at University of Johannesburg
South Africa
Hi, I'm Cheslyn Glade!
Service Desk Agent at Bidvest Mobility
Dedicated and technically skilled IT Support professional with hands-on experience in service desk operations, remote assistance, device management, and troubleshooting across desktop, mobile, and printer environments. Strong IT foundation supported by a BSc in Information Technology and continuous learning. Proven ability to resolve incidents efficiently, support users professionally, and contribute to streamlined IT operations. Seeking a role where I can apply my technical abilities and grow within the IT field.
Socials
No social links added
Experience
Bidvest Mobility
Service Desk Agent
March 2025 - Present
Provide technical support for desktop, mobile, and remote users.
Troubleshoot mobile devices, printers, and related hardware/software issues.
Deliver remote mobile user support and perform device configurations.
Log, track, and resolve incidents using internal and external ticketing systems.
Update knowledge bases and recommend improvements for recurring issues.
Assist external customers with onboarding, helpdesk processes, and pilot project rollouts.
Perform device management to ensure operational readiness.
Herbish Drainage Systems
Laser Technician & CNC Programmer
May 2022 - February 2025
Programmed CNC machinery using G-code for lathe and robotic welding systems.
Installed graphics and executed precision machining tasks.
Diagnosed and resolved software malfunctions affecting production equipment.
Applied technical problem-solving to maintain machine accuracy and workflow efficiency.
Education
Computer Science
University of Johannesburg
Graduated in 2021
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
No languages added
Skills
No skills added