Oluoma Okoli
Strategy and Business Support Associate at Mandilas Group Limited
Babcock University Ilisan-Remo Ogun State
Nigeria
Hi, I'm Oluoma Okoli!
Strategy and Business Support Associate at Mandilas Group Limited
An Impact driven professional with experience in strategy execution, research, reporting and customer experience. Passionate about Governance, Sustainability, policy-driven growth and Africa’s development. Skilled at providing support to leadership through proper documentation, planning and cross functional collaboration.
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Experience
Mandilas Group Limited
Strategy and Business Support Associate
July 2025 - Present
Performed research on the industry and current trends of the company’s products, services and other areas of interest.
Helped in planning employee activities.
Assisted in organizing meetings with various departments in the company to plan and strategize their activities for positive results.
Transcribe meetings recordings and draft out important points from them.
Contribute to market trend analysis, sustainability-aligned reports, and operational improvement documentation.
Mandilas Group Limited
Customer Relations Officer
November 2023 - May 2025
Executed 80+ monthly follow-up calls to customers who received services, ensuring satisfaction, addressing concerns, and fostering repeat business.
Organised and coordinated weekly customer service meetings sending reminders, setting agendas, and ensuring tasks were completed.
Prepared and distributed detailed meeting minutes after every session to maintain accurate records and drive accountability.
Acted as the primary liaison between customers and internal teams to resolve service issues promptly and professionally.
Collected and reported customer feedback to management, recommending improvements that enhanced overall service delivery.
Federal Airport Authority Nigeria (FAAN)
Customer Service Representative
December 2022 - November 2023
Inspections of airport facilities to ensure safety and convenience for passengers.
Ensured that official complaints were resolved.
Wrote daily reports on events that happened in the airport.
Gave appropriate instructions and directions to those in need.
Education
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Projects
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Languages
English
French
Skills
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