Shadrack Muthama
Business Administration at University of the People, California, USA
Kenya
Hi, I'm Shadrack Muthama!
City Community Fellow / Relationship Manager at ALX Africa
Executive Assistant and Business Developer with 10+ years of cumulative experience in driving operational excellence and community engagement across 6,000+ stakeholders. Proven track record in increasing engagement by 25%, securing new partnerships, and implementing systems that improve efficiency by 30%. Expertise in supporting C-suite executives, managing multi-stakeholder programs, and using AI tools to scale business operations.
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Experience
ALX Africa
City Community Fellow / Relationship Manager
July 2024 - December 2024
Re-engaged over 600 inactive fellows, increasing event participation by 25%.
Planned and coordinated community events with 60+ participants, overseeing logistics and follow-ups.
Managed outreach to 1,500+ members, building stronger communication pipelines using CRM systems.
Compiled participation data and reports to inform strategy and improve engagement metrics.
Adbot
Account Manager
March 2024 - July 2024
Delivered product demos and guided clients on digital marketing strategies to enhance visibility and ROI.
Wrote persuasive ad copy and campaign content that improved clients’ online performance.
Managed customer relationships and reporting through CRM systems, ensuring timely communication.
Sand Technologies
Talent Support Associate (Data)
February 2024 - May 2024
Led outreach to 6,000+ candidates through phone, email, and WhatsApp, achieving a 92% satisfaction score.
Processed 300+ candidate records using ATS (Recruit CRM), ensuring accuracy and efficiency.
Collaborated with teams across Africa to streamline candidate onboarding and reporting.
Sand Technologies / ALX
Data Mapper & Business Development Associate
September 2023 - December 2023
Analysed market data from 150+ companies to identify partnership and hiring opportunities.
Built relationships with 30+ employers, securing five new collaboration deals.
Maintained documentation for over 100 job listings and candidate profiles.
Packaging Industries Limited
Quality & Compliance Officer
January 2014 - December 2023
Oversaw production quality and compliance with ISO and internal audit standards.
Created and implemented process documentation, reducing audit preparation time by 30%.
Trained staff on compliance procedures, improving reporting consistency and accountability.
Education
Business Development
ALX
Graduated in 2024
Certificates & Badges
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Projects
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Languages
English
Spanish
Skills
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