Benta Irungu
Customer Behavioral Analyst and Relationship Officer at LSK SACCO
Data Science at university of East London
Kenya
Hi, I'm Benta Irungu!
Customer Behavioral Analyst and Relationship Officer at LSK SACCO
Detail-oriented and analytical professional with a finance and customer experience background, currently transitioning into data science. Skilled in data analysis, visualization, and statistical modeling using Python, SQL, and Tableau. Experienced in drawing actionable insights from large datasets and communicating findings effectively to both technical and non-technical audiences. Eager to contribute data-driven solutions at the intersection of impact and innovation.
Socials
No social links added
Experience
LSK SACCO
Customer Behavioral Analyst and Relationship Officer
January 2019 - Present
Conducted customer churn analysis to enhance member retention
Performed market segmentation to guide region-specific marketing strategies
Generated performance and risk reports using Excel, Google Sheets, and Python
Created data visualizations to support strategic decision-making
Conducted credit and risk analysis to inform loan issuance and recovery
Analyzed customer feedback data to improve service quality
Collaborated with teams to enhance customer experience initiatives
Led lead generation efforts and converted prospects into clients
4G Capital Limited
Credit Officer
January 2018 - January 2019
Managed customer credit portfolios and recovery processes
Delivered client education and follow-up sessions
Performed segmentation analysis to identify high-value clients
Ensured timely loan disbursement and recovery through data-informed outreach
Captured customer feedback to improve financial product design
Education
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
No languages added
Skills
No skills added