Othman Hefnawy
Freelance Career Coach at Remote
IT Project Management at IBM Coursera
Egypt
Hi, I'm Othman Hefnawy!
Freelance Career Coach at Remote
Project Management professional transitioning from a strong background in hospitality, food & beverage, food manufacturing, health & safety, training, and customer service. I bring hands-on experience supporting operations, coordinating tasks, and improving workflows in fast-paced environments. I built a solid project management foundation through the Google Project Management Program, IBM IT Project Management training, and multiple advanced certificates from leading institutions, including the University of Maryland Project Management Center of Excellence. Skilled in working with cross-functional teams, communicating with stakeholders, and using AI tools to improve planning, scheduling, and reporting. I am focusing on project management roles where I can apply structured methods, problem-solving skills, and an organized approach to help deliver successful projects.
Experience
Remote
Freelance Career Coach
January 2017 - Present
Coached professionals across hospitality, food safety, customer service, and administrative roles.
Supported clients in securing job offers and promotions through tailored development and job search strategies.
Designed and delivered personalized coaching programs for career changes, interview preparation, and international job markets.
Led workshops and 1:1 coaching on resume writing, soft skills, professional branding, and online presence.
Remote
Freelance Career Coach
January 2017 - Present
Coached professionals across hospitality, food safety, customer service, and administrative roles.
Supported clients in securing job offers and promotions through tailored development and job search strategies.
Designed and delivered personalized coaching programs for career changes, interview preparation, and international job markets.
Led workshops and 1:1 coaching on resume writing, soft skills, professional branding, and online presence.
Self-Employed
Hospitality / F&B Quality Consultant & Trainer
January 2014 - Present
Provided consulting to catering companies, restaurants, and food manufacturers on ISO Standards, BRC, and FSSC standards.
Delivered large-scale training programs in food safety, hygiene, safety culture, and audit preparation.
Created customized SOP-based training content for online, hybrid, and on-site learning environments.
Self-Employed
Hospitality / F&B Quality Consultant & Trainer
January 2014 - Present
Provided consulting to catering companies, restaurants, and food manufacturers on ISO Standards, BRC, and FSSC standards.
Delivered large-scale training programs in food safety, hygiene, safety culture, and audit preparation.
Created customized SOP-based training content for online, hybrid, and on-site learning environments.
Aphrodite Advisory Services
Senior Training Manager
June 2025 - August 2025
Oversaw audit preparation and internal training systems for restaurants, cloud kitchens, and hospitality startups.
Led the design, development, and rollout of training programs for casual dining and hospitality brands across Egypt.
Aphrodite Advisory Services
Senior Training Manager
June 2025 - August 2025
Oversaw audit preparation and internal training systems for restaurants, cloud kitchens, and hospitality startups.
Led the design, development, and rollout of training programs for casual dining and hospitality brands across Egypt.
Zahret Elbon
Quality Assurance Manager
July 2024 - August 2025
Qualified the company for FSSC 22000 and BRC certification with zero major non-conformities.
Reduced defect rates through targeted process improvements and team retraining initiatives.
Improved batch consistency across production lines by enhancing documentation and workflow control.
Introduced supplier audit systems that resolved material complaints quickly and improved vendor performance.
Zahret Elbon, Egypt
Quality Assurance Manager
July 2024 - August 2025
Qualified the company for FSSC 22000 and BRC certification with zero major non-conformities.
Reduced defect rates through targeted process improvements and team retraining initiatives.
Improved batch consistency across production lines by enhancing documentation and workflow control.
Introduced supplier audit systems that resolved material complaints quickly and improved vendor performance.
EFS – TRIO Catering
Quality & Food Safety Manager
November 2021 - December 2023
Achieved full ISO 22000 readiness and led successful audits in multiple locations.
Reduced food safety incidents through staff training, monitoring, and risk prevention measures.
Improved supplier compliance by conducting regular audits and reinforcement training.
EFS – TRIO Catering
Quality & Food Safety Manager
November 2021 - December 2023
Achieved full ISO 22000 readiness and led successful audits in multiple locations.
Reduced food safety incidents through staff training, monitoring, and risk prevention measures.
Improved supplier compliance by conducting regular audits and reinforcement training.
Solar Empire Travel
Customer Service, Wellbeing & Quality Control Manager
May 2017 - April 2020
Conducted extensive food safety and health & safety audits across hotels and restaurants.
Developed quality control procedures and training aligned with international standards.
Implemented a structured complaint-handling system, improving response times and customer satisfaction.
Solar Empire Travel
Customer Service, Wellbeing & Quality Control Manager
May 2017 - April 2020
Conducted extensive food safety and health & safety audits across hotels and restaurants.
Developed quality control procedures and training aligned with international standards.
Implemented a structured complaint-handling system, improving response times and customer satisfaction.
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
Arabic
English
Skills
Project Management
Project Planning
Budget Planning & Cost Control
Communication Facilitation
Process Compliance
Procurement Management
Agile Project Management
Stakeholder Relationship Management
Project Scoping