Andre Akakpo
Supply Chain Management at Kwame Nkrumah University of Science and Technology
Ghana
Hi, I'm Andre Akakpo!
Contact Center Agent at Zuzo Company Limited (BPO)
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Experience
Zuzo Company Limited (BPO)
Contact Center Agent
July 2023 - April 2025
Conducted follow-ups calls to gather feedback and ensure customer satisfaction leading to a 20% increase in positive reviews.
Resolved 95% of customer issues on the first call, significantly improving customer satisfaction ratings.
Processed over 50 data entry tasks per day with a 99% accuracy rate, contributing to streamlined operations and reduced errors.
Ghana Tourism Authority
National Service Personnel – Front Desk and Store Management
October 2021 - July 2022
Compiled and sorted over 100 records monthly to prepare accurate source data for computer entry, reducing data entry errors by 30%.
Ensured seamless operations by adhering to policies and reporting inefficiencies, resulting in a 15% improvement in workflow.
Verified and reconciled 100+ payment receipts weekly, minimizing discrepancies and ensuring timely vendor payments.
Aqua Safari Resort
Store Officer Intern
June 2018 - August 2018
Ensured that all materials are properly handled and recorded to prevent discrepancies.
Actively participated in stock-taking and classification which saw an improvement in stock location.
Performed reception of goods to ensure they met specifications and good condition.
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