Andre Akakpo

Coordinate and optimize daily delivery schedules among regional partners and ensure timely shipment of goods.
Maintain accurate delivery records and oversee proper packaging processes to ensure the safe handling, containment, and transportation of goods.
Collaborate closely with the customer service team to resolve delivery-related issues promptly, enhancing customer satisfaction and service reliability.

Conducted deep research on publicly available ESG reports on corporate sustainability to assess long term viability and build investor confidence.
Analyzed key performance indicators which included emission scope, supply chain ethics, and board diversity to benchmark against industry peers

Conducted follow-ups calls to gather feedback and ensure customer satisfaction leading to a 20% increase in positive reviews.
Resolved 95% of customer issues on the first call, significantly improving customer satisfaction ratings.
Processed over 50 data entry tasks per day with a 99% accuracy rate, contributing to streamlined operations and reduced errors.

Compiled and sorted over 100 records monthly to prepare accurate source data for computer entry, reducing data entry errors by 30%.
Ensured seamless operations by adhering to policies and reporting inefficiencies, resulting in a 15% improvement in workflow.
Verified and reconciled 100+ payment receipts monthly, minimizing discrepancies and ensuring timely vendor payments.

Compiled and sorted over 100 records monthly to prepare accurate source data for computer entry, reducing data entry errors by 30%.
Ensured seamless operations by adhering to policies and reporting inefficiencies, resulting in a 15% improvement in workflow.
Verified and reconciled 100+ payment receipts weekly, minimizing discrepancies and ensuring timely vendor payments.

Ensured that all materials are properly handled and recorded to prevent discrepancies.
Actively participated in stock-taking and classification which saw an improvement in stock location.
Performed reception of goods to ensure they met specifications and good condition.