Patrick Iradukunda

Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.
Diagnose and resolve technical issues in Microsoft Dynamics ERP.
Research questions using available information resources and advise customers on appropriate action.
Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.
Collaborate with subject matter experts and escalation managers when additional support is needed.
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

Responsible for the retention, growth, and cloud transformation of customers in their defined Area/Sub.
Present Microsoft cloud value propositions and differentiation that align to customer business objectives.
Provide technical product overview and insights.
Audit and confirm implementation requirements and pricing calculations.
Follow appropriate escalation path to resolve customer issues.

Handle the Performance Management and Talent Committee Data.
Manage the Talent Committee Logistics.
Track and follow up with individuals on the Talent Committee work progress.
Take on special HR projects requests either administrative or data related.

Managing administrative tasks.
Coordinating procurement tasks.
Ensuring smooth communication with clients supplies.
Maintaining records and documentation.
Monitoring inventory levels and managing supply chain.
Assisting in budgeting and financial analysis.
Conducting market research and vendor evaluation.
Negotiating contracts and agreements.

Supporting existing employees with benefits and payroll inquiries.
Developing an extensive knowledge of organization policies.
Collaborating with managers to create efficient recruitment materials.
Planning team-building activities for staff.
Managing exit procedures for departing employees.

Develop and maintain IT policies and procedures.
Evaluate, deploy, configure and maintain IT systems.
Identify and resolve hardware and software related issues.
Monitor system performance and improve strategies.
Provide technical support and troubleshoot problems.