Innocent Anyaele

Designed and built an AI-powered helpdesk platform to automate issue resolution for over 200 users, reducing turnaround time by 80%.
Automated scheduled delivery of hourly power generation and export meter readings, improving data accuracy and operational efficiency.
Implemented an approval workflow and alert system for asset management, enabling monitoring of 300+ assets and reducing replacement costs.

Migrated backend to an event-driven architecture using RabbitMQ, message queues, and layered caching to improve latency and real-time performance.
Built a scalable WebSocket system with Redis Pub/Sub for instant, multi-server communication and notifications.
Collaborated with LLM researchers to benchmark and fine-tune models; implemented RAG, speech-to-text, and speech-to-speech features.

Integrated MFA and Google Cloud Vision to automate ID verification and user onboarding.
Refactored React Native codebase to enhance performance and reusability.
Built interactive front-end features in React Native, improving overall user experience.

Built and maintained the backend for a food delivery platform serving 100+ users weekly.
Developed and optimized e-commerce and pharmacy platforms, improving sales and customer engagement.
Led backend development for a pharmacy POS system, reducing transaction times and improving system efficiency.

Developed intent detection and dialogue handling features for a banking chatbot, reducing service task time by 50%.
Created a customer-facing chatbot to drive retention and engagement.
Conducted research that informed the company’s successful chatbot deployment strategy.