Tiffany Mueller

Led content strategy and UX writing for Walden University’s application and student portals.
Represented content in cross-functional sprint planning and reviews, aligning voice, structure, and compliance standards.
Developed and maintained UX content style guides to support accessibility, plain language, and voice consistency.
Partnered with designers in Figma to prototype flows and validate copy in design.
Worked with legal and compliance to ensure content met federal and state guidelines.
Supported usability testing, workflow documentation, and post-launch refinements.

Led UX writing efforts for Chamberlain University’s student portal redesign.
Conducted user interviews and usability testing to identify navigation and comprehension barriers in the portal, informing content structure and UX improvements leading to increased completion rates.
Revised practicum handbooks for select medical degree programs to improve clarity, readability, and alignment with academic and regulatory standards.
Ensured regulatory compliance approvals through proactive collaboration with legal and compliance teams.

Increased page views by 254% and user engagement by 1,122% with content strategy, UX improvements, and SEO expertise.
Increased email open rates by 27% through user research and data-informed lifecycle messaging.
Directed brand content integration for a white-labeled AI learning app, shaping UX copy and design patterns in Figma to reflect our voice and user goals.
Managed vendor relationships, including coordination with third-party development teams, freelance writers, and contract management of content tools.

Audited and rewrote support content for SaaS and hardware products to improve usability.
Authored UX copy for onboarding flows, UI microcopy, and product updates.
Developed content style guides to align UX and support messaging with brand voice.
Partnered with product and marketing teams to ensure a unified customer experience across digital and physical products.