Abdulla Abdulla

• Oversaw global Al-integrated monitoring systems for operational security.
• Built and managed SOPs and dashboards to streamline reporting.
• Coordinated with regional and international teams to ensure security compliance and system efficiency.

• Led customer experience strategies across IKEA stores in Bahrain and KSA.
• Managed store activation events, internal communications, and marketing campaigns.
• Handled web-based communication ideas and aligned messaging with IKEA's global standards.
• Conducted staff training on customer service excellence and SOP adherence.

• Supervised frontline customer service operations with a focus on KPIs and team development.
• Prepared daily schedules and staff management plans.
• Acted as main escalation point for customer complaints and cross-functional cases.