Sylvia Marcus

Executed end-to-end program operations across multiple digital platforms, owning the learner journey from onboarding through to engagement
Designed and managed Airtable database with automated workflows and triggers to track learner progress and performance
Managed data collection, cleaning, and analysis on learner performance; generated periodic reports and dashboards for management insights

Owned the partnership lifecycle: identified prospects, negotiated terms, and finalized MOUs to build a strategic partner network and expand service delivery
Secured project funding by cultivating and closing sponsorship agreements
Designed and delivered a bespoke DEI program, enhancing value for partner organizations

Designed product requirements and tested the mobile app and website upon delivery to ensure functionality, usability, and alignment with project goals
Developed and managed framework for educational and community development projects, overseeing planning, execution, and progress monitoring
Created comprehensive Excel-based tools to oversee budgets, track expenditures, and monitor key milestones for clear financial visibility

Managed refugee vulnerability assessment projects, ensuring full compliance with UNHCR requirements
Drove data integrity and process efficiency by tracking beneficiary information in Excel and collaborating with the data team to refine SQL-based assessments

Led end-to-end testing for e-commerce modules using Postman and SQL
Managed bug lifecycle in JIRA and onsite-offshore coordination
Joined sprint ceremonies, demoed to stakeholders, and supported production

Designed and executed test plans for web/mobile apps (unit, integration, regression, performance, acceptance)
Automated tests with Selenium
Mentored team of QA engineers in Agile and test automation

Authored test cases from user stories and managed the defect lifecycle using JIRA
Tested web and mobile apps for functionality, usability, and performance