Levi Brown

Delivering excellent customer service, committed to safety of passengers
Maintaining vehicle cleanliness and mechanical condition
Top-rated on both platforms, “Diamond” status Uber driver

Developing and motivating team of fulfillment specialists for planning and processing to fill orders more efficiently, ensuring proper reporting and documentation for orders, correctly prioritizing high-value accounts
Leading team to process thousands of orders daily with high attention to detail and proactive communication and problem-solving
Coordinating team of shipping leads across multiple departments

Planning and directly assigning Order Picker’s work, developing ways to improve operational processes, including a faster way to catch orders with incorrect Ship Via assigned with Excel filtering and formulas, preventing items from being handled extra times
Coordinating with warehouse leads, directly with order pickers, and Customer Service team
Maintaining correct inventory by reporting put-backs and reallocating rugs to correct bins for quality control, lost and damaged items

Participating in innovation program for both efficiency and safety with innovation program that were implemented
Training new associates, receiving written feedback from two team managers for initiative, teamwork and problem-solving

Team captain for recovery in garden and lumber departments in year with record-breaking sales
Silver Homer Award for customer service in Flooring Sales department