Richard Sachiwo

Managed and resolved an average of 80–100 customer inquiries per day, escalating complex cases to IT and cross-functional teams to improve resolution efficiency.
Tracked and analyzed KPIs including CSAT, ticket volume, and resolution time, contributing to improved service consistency and reporting accuracy.
Maintained detailed records of 1,000+ customer interactions annually, ensuring compliance, traceability, and service quality standards.
Led social media engagement initiatives across Facebook and Instagram, increasing customer interaction and response visibility.

Owned and delivered 100% of assigned product lifecycle initiatives, from discovery and backlog creation to launch and post-release optimization.
Developed and maintained a prioritized product backlog, aligning customer feedback, market trends, and business objectives.

Conducted 100–250 outbound calls daily to qualify prospects and gather product insights within the fintech sector.
Onboarded new B2B clients, ensuring smooth adoption, product understanding, and early-stage customer satisfaction.
Managed relationships with strategic partners and internal stakeholders, ensuring delivery timelines and budget alignment.

Conducted 200–250 cold calls daily and sent 50+ targeted emails per day, generating qualified leads across the US, UK, and German markets.
Built and maintained a multi-region sales pipeline using CRM systems and tracking dashboards, improving visibility into deal progress and conversion trends.
Closed new business and retained existing accounts through consultative discovery calls and negotiations, supporting sustained revenue growth.

Researched and identified hundreds of qualified delegates using industry databases, social platforms, and targeted prospecting strategies.
Executed outbound sales campaigns via cold calling, email marketing, and social selling, driving delegate registrations for major tech events.

Generated B2B leads using LinkedIn Sales Navigator, social media prospecting, and cold email campaigns.
Conducted 150–250 outbound calls daily, qualifying prospects and setting appointments for sales teams.