Eboni Freeman
Global Affairs at Tsinghua University, Schwarzman College
United States
Hi, I'm Eboni Freeman!
Senior Advisor of Customer Experience at U.S. Government, Presidential Innovation Fellowship
Eboni J.D. Freeman is a creative technologist who enjoys developing innovations using advanced service design, kaizen optimization, and systems engineering. Eboni is a business leader with experience leading across the government, private, and non-profit sectors.
Experience
U.S. Government, Presidential Innovation Fellowship
Senior Advisor of Customer Experience
January 2024 - December 2025
Led design, development, and deployment of first, nationwide customer relationship management platform
Recruited, onboarded, and managed 8 project managers, communication liaisons, and training specialists
Delivered software-as-a-service solution to 675+ employees across 68 district offices
U.S. Government, General Services Administration
Communities of Practice Lead
January 2023 - December 2024
Led program development and evaluation for 5 emerging technology Communities of Practice
Built performance management protocols focusing on IT service improvements and compliance with digital transformation and accessibility standards
Organized 55 IT modernization trainings and networking events for 17,000+ government employees
Watson Institute: Not For Profit Organization
Senior Director of Programs, Entrepreneurship, and Innovation
January 2022 - December 2023
Led program management for 3 startup accelerator programs
Developed and implemented organization-wide change management initiatives
Taught 4 courses on positive psychology, program measurement and evaluation, and product marketing
Solutions Consultant
January 2018 - December 2021
Led 3 cross-functional vendor teams of 25 people in user research, prototype testing, and feedback implementation
Developed content for and taught 275+ person cloud computing & infrastructure workshops in Vietnam
Advised 3,000+ small-medium businesses on Google Ads search engine optimization strategy
Education
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Native
Skills
No skills added
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