Mahmoud Aburas

Prepared and analyzed daily reports on pending transactions within the ECM system for branches across the West Bank and Gaza. Conducted detailed mystery shopper evaluations, identifying service quality gaps and recommending actionable solutions to improve the customer experience. Streamlined transaction workflows, reducing processing times and enhancing compliance with corporate standards. Contributed to improvements in Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics.

Represented PalPay at high-profile events, including "Ween 'A Ramallah Festival," "Sooq Al-Harja," "Birzeit University New Student Reception," and "An-Najah University Postgraduate Program Launch." Delivered tailored presentations and demonstrations to diverse audiences, effectively showcasing the benefits of the digital wallet. Significantly increased digital wallet adoption rates at events by engaging attendees through targeted campaigns. Played a key role in promoting digital wallet adoption among Gaza citizens in Ramallah, contributing to PalPay’s broader digital transformation initiatives. Enhanced PalPay’s visibility and presence across the West Bank by building awareness through events and community engagement.

Executed promotional campaigns to enhance product visibility and sales of Winston products in Ramallah and surrounding suburbs. Collaborated with retail staff to optimize product displays, achieving increased brand recognition and higher sales targets.