Ahmed Lotfi

Diagnose and resolve technical issues, including WIFI and printer setup, through phone and in-person support. Manage incidents and service requests using TeamDynamics, ensuring timely resolution and efficient tracking. Assist professors and staff with classroom technology, including media equipment setup and troubleshooting. Support professors, staff, and students in solving accessing and login issues on Oracle Cloud.

Designed and implemented dashboards using Python, Tableau, and Power BI. Analyzed discounts versus value-added in ticket options. Produced detailed reports on sales performance and customer insights.

Provided in-person and online support to fellow students in various subjects. Assisted with conceptual understanding, problem-solving, and exam preparation.

Developed and taught a Frontend Web Development course. Conducted online classes and workshops. Reviewed and graded final projects.