Thamer Aleissa

Generated periodic reports on moderation performance, enabling stakeholders to benchmark against goals. Developed relationships with vendors and subject matter experts, ensuring effective communication and successful resolution of escalated content issues.

Resolving customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources. Providing high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Maintaining data collection files, assisting with data analysis, and generating correspondence, reports, and graphics. Recruiting and supervising participants.

Organize events related to the division as the representative person of the office. Communicate with UN Agencies.

Holding revising classes to make sure the students got the gist of each required material. Administering and reviewing progress on assessments.