Ali Ahmed
Client Satisfaction and Marketing Manager at Insaf W.L.L.
Health Management at Swiss Business School
Bahrain
Hi, I'm Ali Ahmed!
Client Satisfaction and Marketing Manager at Insaf W.L.L.
Enthusiastic professional with bilingual skills in English and Arabic, skilled in analytical thinking and process refinement. Passionate about enhancing people-centric services, I bring hands-on experience across diverse industries. I thrive in both collaborative and autonomous environments, adept at managing multiple projects while embracing cultural diversity and promoting inclusivity.
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Experience
Insaf W.L.L.
Client Satisfaction and Marketing Manager
July 2022 - Present
Maintained 95% Client Retention by managing high-value VIP portfolios and exceeding satisfaction targets through proactive engagement.
Increased Operational Efficiency by 45% by engineering custom digital tracking systems that streamlined legal workflows, reporting, compliance and reduced redundant emailing.
Ensured 100% Financial Accuracy by developing standardized budgeting and invoicing processes for all client accounts.
Orchestrated Cross-Functional Workflows and meticulous documentation to ensure all files remained 100% audit-ready and compliant.
AFA Services
Business Operations Officer
February 2020 - December 2020
Streamlined Revenue Collection by executing precise monthly invoicing and audits, significantly reducing financial discrepancies and improving cash flow by 30%.
Empowered Executive Decision-Making through the design of KPI dashboards and project-costing reports, providing actionable intelligence for top management.
Optimized Service Delivery by bridging workflows between Finance, HR, Procurement, and Operations to eliminate cross-departmental bottlenecks.
Boosted Field Productivity by coordinating Call Center activities and monitoring real-time KPIs to ensure seamless operational execution, with customer escalations below 3 per month.
Bahrain Express
Operations/ Development Manager
January 2019 - February 2020
Directed end-to-end operations, from lead generation and store onboarding to international shipping and logistics for the e-commerce platform.
Engineered scalable workflows and SOPs that ensured 100% accuracy in inventory, fulfillment, and financial records.
Annada Online
Research & Development Manager
October 2018 - December 2018
Directed R&D and Market Expansion, onboarding high-value corporate clients and negotiating strategic supplier proposals.
Orchestrated Product Strategy, curating specialized collections and leveraging data analytics to optimize inventory and sales performance.
Bahrain Express
Research & Development Manager
January 2018 - October 2018
Led Strategic R&D Initiatives, transforming market research and performance data into executed growth plans.
Managed Supply & Development by overseeing project timelines and negotiating high-value supplier contracts. This includes lead generation and deals closing.
Emprise Alley Consultancy
Marketing and Corporate Consultant
February 2017 - December 2018
Independent Marketing & Corporate Consultant Architected and delivered turnkey marketing solutions and corporate training for diverse sectors, leveraging market research, data analysis, strategic planning, and cross-cultural communication to drive client growth.
Metlife
Independent Insurance & Financial Planning Advisor
November 2016 - February 2017
Drove Business Development by prospecting and securing new individual and corporate accounts.
Engineered Custom Financial Plans and insurance strategies tailored to unique client risk profiles.
Provided Expert Advisory on financial products, ensuring compliance and client satisfaction.
Almoayyed Contracting Group
Marketing Executive
July 2015 - February 2016
Executed End-to-End Marketing Strategies, aligning brand initiatives with corporate growth and cross-departmental objectives.
Coordinated Internal Operations, overseeing the production of marketing materials and the seamless execution of promotional activities.
Education
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Projects
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Languages
Arabic
English
Skills
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