Reem Samir

Developed the company's website using HTML, CSS, Sass, Bootstrap, JavaScript, and jQuery. Developed apps as an implementation of an iOS course.

Prepared, edited, and reviewed content on educational platforms. Handled UX tasks to improve the company's educational platforms. Managed the company's official website using WordPress. Quality tested the content before uploading it on the company's platforms. Conducted research and development tasks to enhance the functionality and user experience of the company’s websites. Prepared and delivered professional presentations to represent the company’s initiatives, strategies, and accomplishments.

Wrote and developed engaging articles and illustrated stories for the company’s in-house magazine and client-specific publications. Created, edited, and uploaded content to company websites using WordPress and Shopify platforms, ensuring accuracy and consistency. Developed monthly plans and supervised their execution to ensure timely completion and adherence to deadlines. Prepared accurate and detailed meeting minutes.

Handled customer's inquiries and complaints and resolved their issues in a timely manner. Logged the customer's details on the CRM.

Managed and maintained Facebook pages. Wrote compelling blog articles. Executed email marketing campaigns.

Conducted a survey to gather data about P&G products and to measure customer satisfaction and handled customer's complaints. Logged data accurately on the Siebel system.