Abdelrahim Adam

Conduct in-depth web research to gather market trend information, resulting in informed business decisions. Implement a streamlined email organisation system, reducing response time by 20% and increasing productivity. Prepare and format 10 presentations and documents per week, ensuring professional and visually appealing deliverables. Provide comprehensive administrative support, including scheduling 50 appointments per month, managing calendars, and handling 10 travel arrangements per quarter.

Identified and resolved 5 administrative challenges per month, saving 20 hours of work time per week for the organisation. Proactively take initiative to automate repetitive tasks, resulting in improved efficiency and enhanced client satisfaction. Provided exceptional customer support, resolving 100+ inquiries daily through various channels (phone, email, chat) with a 98% customer satisfaction rate. Successfully managed and resolved complex customer issues, demonstrating strong problem-solving and critical thinking skills. Implemented efficient customer service strategies, reducing average resolution time by 20% and increasing overall customer satisfaction. Actively contributed to team goals by consistently meeting and exceeding performance metrics, including call quality, customer satisfaction, and productivity targets. Demonstrated strong organisational skills, prioritising tasks effectively and managing multiple responsibilities simultaneously.