Ernestina Atuahene
Customer Service Representative at Atlantic Secret Ghana Limited
ALX Africa
Ghana
Hi, I'm Ernestina Atuahene!
Customer Service Representative at Atlantic Secret Ghana Limited
Detail-oriented and proactive Administrative Virtual Assistant with proven expertise in email and calendar management, project coordination, and customer service, with high-volume inbox management and streamlined scheduling to boost client satisfaction. Excel in customer service by effectively handling client inquiries and preparing detailed documentation through organized document preparation, responsive scheduling, and exceptional client communication across various channels. Technologically proficient in Microsoft Office Suite and CRM systems, leveraging tools to streamline processes and enhance communication efficiency, contributing to the increase in overall productivity.
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Experience
Atlantic Secret Ghana Limited
Customer Service Representative
August 2024 - Present
Provided excellent virtual support, handling inquiries and resolving issues with a 95% positive feedback rating
Coordinated and scheduled 40+ customer service appointments monthly
Prepared over 15 customized customer documents, reports, and follow-up notes weekly
Education
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