Small Mutambarungu
Banking & Finance at University Of Kigali
Rwanda
Hi, I'm Small Mutambarungu!
Receptionist & Cashier at GLAMERC SPECIALIST CLINIC
I have been always emphasized and motivated on how small things can be transformed into great things through motivated mind and with a need of changes in society, I am willingly, strong minded with a need of contribution to the crucial innovation of the common development and interest for all. After all a change come when we all take a stand to the right achievement. Wish to be at the right place at the right time to accomplish so.
Socials
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Experience
GLAMERC SPECIALIST CLINIC
Receptionist & Cashier
January 2023 - December 2025
Receiving patients with a warm welcome
Checking if their insurance is valid and fill their medical forms
Putting the patients in doctor’s system
Requesting approvals for services from insurance companies
Fill the files/data of the patients in the system
Recording patient data in excel
Doing EBM for all the patients received
Preparing daily reports (balance sheet, new patients received, etc)
RWANDA MILITARY HOSPITAL
Customer Care provider
January 2020 - December 2022
To welcome patients and direct them where to get doctors
To provide all information needed to the patients
Responding to the question of the patients and their complaints
To identify and escalate issues to team supervisors
To receive calls of the patients and respond to them
Resolving issues related to the patients complains
Preparing and submitting daily reports on the patients received in E.N.T department
Continuously improve customer services through providing assessment on patients to get feedback.
To deal with patients who are short-tempered
To help the patients who have pain (emergencies) to get help in short time
To help patients to book appointments with doctors
Education
Certificates & Badges
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Projects
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Languages
English
French
German
Skills
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