Michael Damalie-Segbedzi

Worked closely with the management team to set goals and objectives for the department.
*Resolved escalated issues from customers in a timely manner while maintaining professionalism at all times .
*Ensured adherence to company policies and industry regulations when dealing with customers .
*Performed quality assurance checks on calls , emails and other communications with customers.

Process invoices, bills , and payments to verify accuracy in transactions.
*Performed account reconciliations on a regular basis as required .
*Prepare tax files and accounts.
*Provide support to internal auditors during audits

*Facilitated cross-functional teams to develop solutions for complex Problems
*Ensured compliance with applicable laws and regulations through Effective auditing techniques.
*Provided guidance on best practices for developing policies and procedures that meet regulatory requirements
*Developed a comprehensive system for tracking audit progress Established timeless.