Elsie Gardiner

Lead HR and business development strategies for recruitment, outsourcing, and payroll management services.
Manage client relations, develop job descriptions, recruit candidates, and oversee outsourced staff.
Design and implement training programs aligned with company policies and performance objectives.
Collaborate on payroll, manage internal staff issues, and ensure streamlined operations for client satisfaction.

Handled customer inquiries through various channels; maintained client communication records and developed relationships.
Oversaw transaction processes, implemented tracking systems, and supported marketing efforts.
Analyzed sales trends to support performance metrics and fostered cooperative business relationships.

Conducted market research and collaborated with business teams to increase revenue through product demonstrations and client recommendations.
Identified market opportunities, planned product releases, and participated in workshops to enhance business knowledge.

Provided onboarding support and product guidance to clients; managed customer communications across calls, emails, and chats.
Delivered training and conducted troubleshooting to enhance customer satisfaction and retention.

Managed primary phone coverage, mail distribution, and administrative logistics for seminars and events.
Supported the Office Manager with bookkeeping, database management, and executive assistant duties.