Godstaff Otuteye

Placed outbound calls to customers to retain or sell new products to them. Cross-sold products and upsold as per agreed targets. Managed inbound calls. Identified customer needs and assisted with requests.

Compiled and maintained rates, insurance data, and records. Answered inquiries and provided information on banking products, policies, and services. Prepared monthly invoices for CAGD and non-CAGD companies. Booked CAGD customer loans using the TPRS platform, (locking and invoicing). Reconciled Insurance account daily and prepared monthly insurance reports.

Inputted data into computerized databases and spreadsheets. Verified the accuracy and completeness of data. Compiled data, statistics, and other information to support analysis and reviews. Reviewed and updated credit and loan accounts.

Verified data by comparing it to source documents. Typed in data provided directly from customers. Created spreadsheets to keep customer information.

Prepared a timesheet/roster for a monthly crew change of offshore personnel. Confirmed calls to notify offshore workers of their departure dates when due. Engaged offshore workers with discussions regarding their concerns forwarded to the head of the Human Resources Department.